High employee turnover is one of the most expensive and annoying challenges when it comes to running a successful hospitality business. Resorts, hotels, and restaurants spend a lot of time and money training members of the staff only to see them leave within a few months. The culprit? In many cases, the issue starts even at the stage of hiring.
This is where a professional hospitality recruitment agency comes in and plays a bigger role. The right recruitment partner realizes that staff retention does not begin on day one of the employment but begins the moment you identify and employ the right person.
The Real Price of a Poor Hiring Decision
The average costs of hire, training, lost productivity, and customer service gaps translate to 50-150% of an employee’s annual salary when considering the high turnover in the hospitality industry. Whenever a dishwasher malfunctions or a front desk attendant exits the company after three months, it hurts your company.
Most hospitality managers commit the error of recruiting people according to the availability or desperation of filling open positions. This is not the case with a hospitality recruitment agency.
They are interested in identifying candidates according to your particular team culture and business requirements and not just to fill the vacancies.
Understanding the Right Fit
What is the meaning of the right fit in hospitality? It is not merely a person with the appropriate experience. The ideal candidate will be one who:
Personally passionate about hotel work
Others consider hospitality work as a transitory job, whereas others are attracted to the sector due to their enjoyment of meeting customers besides working as a team. A good hospitality recruitment agency will be in a position to screen candidates who have genuine interest in the area, which reflects high retention rates.
Shows consistency and hard work
Punctuality and readiness to work require no compromise in the hospitality industry. Hospitality recruitment agencies consider the previous employment record and work habits of the candidates to determine future reliability.
Fits within your company culture
Cultural fit matters whether your establishment is driven by high-energy interaction, detail orientation, or a family-like team environment. A hospitality recruiting firm gets to know your business principles and pairs the candidates with them.
Shows willingness to grow
The most promising hospitality employees are individuals who perceive career growth. They desire to enhance their competencies, acquire new job positions, and eventually become supervisors or managers. Agencies find candidates who have growth mindsets, and they will not leave in the long run.
How a Professional Hospitality Recruitment Agency Makes the Difference?
By using an established hospitality recruitment agency, you are not merely outsourcing the process of hiring, but you are tapping into expertise. These agencies have extensive fields of pre-screened applicants who have already proven loyalty to the hospitality industry.
They carry out comprehensive interviews, reference checks, and background checks to verify that all candidates are up to your standards. They also have a sense of what is unique to various hospitality positions and why a great server is different from a great housekeeper or chef. This expertise is in such a way that the candidates who have been offered to you are qualified and competent.
Also, a hospitality recruiting agency will give the option of flexible staffing. It may be long-term employees, seasonal help, or emergency cover; they can be on hand within minutes without having to sacrifice quality.
Connection between Retention and Hiring
It is always indicated that good retention comes as a result of good hiring practices. By recruiting employees who are interested in being in hospitality, who fit into your organizational culture, and who are realistic about the job, they are much more likely to remain. They develop a better relationship with their colleagues, and they are better reviewed and better motivated.
On the other hand, employing a person just because the person is available may only lead to a disengaged employee who quits the place in a few months, incurring even more in turnover costs.
Real-World Impact
In this case study, a mid-size hotel has 15 vacancies in three categories and has engaged a hospitality recruiting company to do the hiring. The hotel has a turnover of only 20 percent as compared to 40 % that is common in such positions each year.
It translates to high cost savings, better guest satisfaction through more experienced employees, and less training overhead on management.
It is not a coincidence but a culmination of a process that is deliberate and professionally recruited with a focus on the right fit on day one.
Taking Action
When your hospitality business is experiencing the issue of turnover, then you need to rethink how you are hiring. Instead of scurrying around to get someone to fill in, use a hospitality recruitment agency that knows your needs and your market.
Initial investment in hiring professionals is recovered in terms of turnover cost reduction, better guest service, and a more stable and motivated workforce.
Ending Note
Don’t allow turnover to suck your resources and taint your reputation. Eurasia Staffing Solutions focuses on matching the hotels with the people that fit well.
We are available to provide you with permanent employees, seasonal workers, or emergency coverage. Call Eurasia Staffing Solutions and learn how professional recruitment can cut your turnover rates, enhance your bottom line, and build your team.
Together, we can create your hospitality team.