The quality of your employees is the key determinant of the experience of the guests in the hotel industry. Starting with front desk executives to the housekeeping staff, all the positions need people who appreciate hospitality, are professional, and are able to provide service with a smile.
A general HR company may be useful in the hiring process, but hotel hiring may require more than just general recruitment assistance. Here a hospitality recruitment agency can be a valuable collaborator.
These agencies are only concerned with the placement of trained and experienced hospitality professionals, and therefore your hotel is guaranteed the right people at all times. In this blog, we discuss the reasons why a specialised hospitality recruitment agency is better than a general HR firm to staff a hotel and how this choice can help improve the overall service quality.
- They Learn the Hospitality Industry Inside Out.
A hospitality recruitment agency will only deal with hotels, resorts, restaurants and other service-based companies, unlike general HR firms who serve various industries. This will allow them to get a profound insight into the day-to-day operations of the industry and workforce requirements.
They are fully aware of:
- The pressure of peak season
- The significance of guest satisfaction.
- The necessity of employees with the ability to operate in hectic settings.
- The positions that need to be filled at short notice.
- This knowledge is industry-specific and enables them to shortlist the candidates who are not only qualified but also culturally fit to work in the hotel.
- Availability of a More Relevant and Large Talent Pool
An overall HR company will involve numerous industries; hence, they may not have a sufficient number of skilled hospitality applicants. Hospitality recruitment agencies specialise in hotel- and service-based jobs, which provides them with a better and more relevant talent pool.
They already possess skilled professionals like front office executives, housekeepers, cooks, restaurant employees, spa executives, guest relations specialists and banquet planners.
3 Understand what skills are required in every hotel position
Hospitality services entail technical skills and good soft skills. The general HR company might disregard attributes required in direct interaction with the guests. However, a hospitality recruitment agency knows the precise skills that each position in the hotel requires.
They filter the candidates in terms of communication, grooming, patience, crisis management, multitasking, and customer-first attitude. They also verify the level of professionalism of the candidates in handling guests when the place is busy.
This thorough screening shall assure your hotel of people who already know the standards of service that shall assist in keeping their operations moving smoothly and their guests satisfied the moment they have their first day.
- Quick Recruiting in Seasonal Times
During the festivals, holidays and high season of the tourist rush, hotels are faced with sudden shortages in their staff. The overall HR company can be too slow at finding and vetting new hires in such periods. A hospitality recruitment agency already has a ready pool of pre-screened, job-ready professionals who are available on short notice.
They realise the emergency that hotel work is and can vacate positions in hours or days. This keeps your team full and operational at the peak seasons and avoids delays in service delivery and allows your hotel to achieve high customer satisfaction.
- Reduced Employee Turnover
One of the largest issues in the hospitality industry is high turnover. Most of the workers quit very fast when the work is not as per their expectations. A hospitality recruitment agency selects candidates carefully according to the choice of work pressure tolerance, skills in interacting with guests, flexibility in shifts, and cultural fit.
They also scrutinise long-term objectives to be able to have a stable job. They also assist in minimising early resignations by ensuring that the right people are in the right positions. This saves your hotel money in repetitive hires, retraining, and lost productivity and makes your team more stable and reliable.
- Grooming and Professional Training
Other hospitality recruiting agencies do not stop at the process of recruitment but offer training sessions that help candidates to get familiar with the hotel setting. They train applicants on grooming, customer service behaviour, communication, and simple technical skills such as room cleaning techniques, POS systems, or food service etiquette.
This will see to it that the staff that will be joining your hotel is already aware of the standards of hospitality. Such industry preparation is not common with general HR firms. As you absorb trained and polished candidates into your team, your hotel gains quality service and a steady professional approach, eliminating the necessity of significant onboarding and on-the-job remedies.
- Saves Time and Cuts HR Workload
The recruitment process of hospitality employees entails various processes such as shortlisting, reference checks, grooming evaluations, and communication tests, as well as numerous interviews. This may overwhelm your HR department within the company, particularly at peak seasons.
The hospitality recruitment agency does all these, and only the best candidates are delivered to the hotel. This spares your HR a lot of time and effort. They could then work on vital duties like employee welfare, retention, and payroll as well as training rather than waste hours trying to find applicants.
- Quality Hiring Results in Quality Guest Experience
The guests can see all the details, including the first greetings and the cleanliness of the rooms and the speed of the response of the staff. The employment of properly trained and service-oriented staff is one of the direct factors in enhancing guest satisfaction.
A recruitment company in the hospitality industry makes sure that the candidates have knowledge of the service standards and can handle the expectations of the guests well. This leads to fewer check-ins, cleaner rooms, improved service of food and proper management of complaints in your hotel.
Final Thoughts
The reputation of your hotel can be or can be not due to the employment of the appropriate personnel. Hospitality recruitment agencies provide talent pools that are industry-specific and highly specialised knowledge that general HR firms just could not match.
Do you need front-office personnel, kitchen staff or housekeeping teams? A specialised hospitality agency will provide you with the reliable, trained and professional candidates.
When hotels want to raise the standards of their service and simplify hiring, it is not only convenient but also necessary to select a specialised agency. Select Eurasia Staffing Solutions – your reputable hotel, resort, and restaurant hospitality recruitment agency.